Y22 AI — Privacy Policy

1. Information We Collect

We collect information to deliver personalized sales training, call scoring, AI insights, and platform functionality.

1.1 Information You Provide to Us

• Account Information: name, email, password, company name, role.
• Payment Information: processed securely by our third-party payment provider (we do not store card info).
• Training Inputs: persona details, ICP details, objections, goals, job titles, and any data you enter when configuring training simulations. (This may include business information contained in your uploaded PDFs.)
• Uploaded Documents: product information, scripts, ICP materials, pitch decks, and internal materials uploaded to train the AI.
• Call Recordings & Transcripts: audio, text transcripts, summaries, and scoring data from calls recorded using Y22 Notetaker.
• Live Call Data: questions asked, prompts requested, and interactions with Whisper™ during live calls.
• Support Communications: messages sent to support or customer success.

1.2 Information Automatically Collected

• IP address
• Device type and operating system
• Browser type and version
• Usage behavior (pages visited, clicks, time on site)
• Log data and diagnostic information
• Cookies and tracking pixels (see Section 7)

1.3 AI System Data

• Session history
• Roleplay transcripts
• Performance scores
• Coaching recommendations
• AI-generated summaries

This data is stored to improve user experience, enable ongoing coaching, and maintain training continuity.

2. How We Use Your Information

Platform Functionality

• Power AI roleplay simulations tailored to your ICP
• Analyze and score sales calls
• Provide live insights via Whisper™
• Deliver transcripts, summaries, and coaching recommendations
• Improve accuracy and personalization of AI behavior

Product Improvement

• Train and refine AI models (only using your data within your private environment, never shared across customers)
• Enhance accuracy, speed, and quality of the Services
• Develop new features and support troubleshooting

Account & Security

• Authenticate users and manage accounts
• Detect fraud or unauthorized access
• Maintain system performance and stability

Communications

• Send service updates, notifications, onboarding materials
• Provide support and respond to inquiries
• Send marketing communications (you may opt out)

3. How We Store and Protect Your Data

• Encrypted data transfer (HTTPS / TLS 1.2+)
• Encrypted storage of sensitive content
• Strict access control and logging
• Regular security audits

Your data is never used to train public AI models. Only authorized personnel and secure servers can access your data for support or system maintenance.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

4.1 Service Providers

• Cloud hosting (e.g., AWS / GCP)
• Payment processing
• Customer support tools
• Analytics tools

These providers are bound by strict confidentiality agreements.

4.2 Compliance with Law

• Respond to subpoenas or lawful requests
• Protect legal rights
• Prevent fraud or security threats

4.3 Business Transfers

If Y22 AI is acquired, merged, or undergoes restructuring, your data may transfer as part of the business. You will be notified in advance.

5. Call Recording, Transcripts, and Sensitive Business Information

Because Y22 AI is a sales training and call intelligence platform, users may record real sales calls. By using the Notetaker or Whisper™:

• You confirm you have obtained required legal consent from all call participants.
• You are solely responsible for ensuring compliance with local recording laws.
• Y22 stores recordings and transcripts securely and privately.
• We never access your recordings unless:
  • You grant explicit access for support, OR
  • Required by law.

6. Your Rights

Depending on your location, you may have rights such as:

• Access & Portability: Request a copy of your data.
• Correction: Request correction of inaccurate information.
• Deletion (“Right to Be Forgotten”): Request deletion of your personal data (some restrictions apply).
• Opt-Out: You may opt out of:
  • Marketing emails
  • Cookie-based tracking
  • Data processing for training recommendation systems (platform functionality may be limited)

Email: privacy@y22ai.com

7. Cookies & Tracking Technologies

• Remember your preferences
• Improve platform performance
• Enable login sessions
• Analyze website usage

You may disable cookies in your browser, but some features may not work.

8. Data Retention

• Platform functionality
• User training history
• Legal compliance
• Security and fraud prevention

You may request deletion at any time (Section 6).

9. International Data Transfers

If you access Y22 outside the United States, your data may be transferred to the U.S. We ensure adequate protections via:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant safeguards

10. Children’s Privacy

Y22 AI is not intended for individuals under 16.

We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes by:

• Email
• Platform notification
• Banner message on the website

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

support@y22ai.com

Y22 AI, Tampa, FL